Exciting New SaaS Platform Soon to Revolutionise MSP Operations

As the demand for streamlined Managed Service Provider (MSP) operations continues to surge, a groundbreaking SaaS platform is gearing up to transform the landscape. With the goal of empowering MSPs and larger IT departments to optimise their service delivery, this upcoming platform promises to be a game-changer.

With requirements meticulously gathered and MVP development in full swing, the platform remains nameless for now. However, its potential is undeniable, and interested parties are invited to participate in market research and phase planning by joining our panel. To get involved, simply complete the form accessible through the provided link: Complete Form

Designed to address the challenges of today's MSPs, the platform boasts an array of innovative features:

  • Continual Service Improvement: MSPs will have the tools to baseline their service and operational maturity, manage CSI activities, and monitor implementation, all in one centralised platform. Integration with PSA tools will ensure seamless collaboration across teams.

  • Service Improvement Planning: Each customer will have a customised SIP, enabling them to track progress and updates. MSPs can choose to have SIPs for all customers or specifically for those in crisis, demonstrating a commitment to maximising customer value.

  • Service and Operational Maturity: MSPs can accurately assess and score their service and operational maturity, providing valuable insights for improvement.

  • Feedback and Complaints Management: The platform facilitates the collection of feedback post-ticket or project, as well as during key meetings. Additionally, complaints handling is streamlined, with issues seamlessly added to the customer SIP or CSI plan as needed.

  • Dashboards and Analytics: Comprehensive dashboards and reports offer valuable insights into various aspects of operations, from issue prioritisation to resource allocation and overdue activities.

"At the end of 2023, I was looking for a way to make the way I deliver my service more efficient, and the platform was originally intended to be for internal use only. It was only when I was documenting the requirements and thinking about all the challenges I faced when heading up service for a large MSP and how I could bring those into the tool, did I think about the potential for providing MSPs with the tools they need to enhance service delivery and drive continual improvement," said Michelle Coombs, Director at The Tech Leader Network Ltd. "I'm excited to bring this solution to the market, even if I enter the 'dark side' of software development for a while! I'd love to invite you all to join us on this journey."

Stay tuned for further updates as we unveil more details about this game-changing platform.

For media inquiries or further information, please contact:

Michelle Coombs

0121 314 4144

Further announcements will be made on this page until it's own site is released.